A multinational technology company developing a wide variety of PC and printers.
- Offering a logistics solution collecting large defective or end-of life electronic units in the Nordics (Finland, Sweden, Norway and Denmark) returning of the units to a central European receiving center after a country based evaluation of the units have been performed.
- The solution to focuse on efficiency improvements in the distribution network and ensuring reporting receipt and status of units with 100% accuracy.
- Minimizing the transportation costs as a whole.
- Daily feedback via an EDI solution a requirement.
- Offer a helpdesk service on a Nordic platform a necessity.
- A customerized solution was created covering the whole Nordic region.
- Total transportation costs were reduced by optimizing the carrier selection on a country basis as well as inter-country wise.
- The overall transport costs were reduced by optimizing the carrier selection of domestic collections.
- The line haul management solution resulted in efficiencies and cost reductions in the flow of units from the Nordics to the central European center.
- Reporting of status and status of units were reported daily with 100% correctness from day one.
During the first month of operation SDD Nordic reached an overall performance of 99.6%.
By offering a regional helpdesk function, SDD Nordic supports all customers with their transportation inquiries and offer status feedback on daily basis improving customer satisfaction for our customers’ customers.
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