Case Study: Mul Hub Line Haul Solution - Supply & Demand Designs Nordic

Case Study: Mul Hub Line Haul Solution

SDD Nordic Case Study - Swap Solution

The Company

A global leading Hightech company delivering solutions for business and private homes.


The Challenge

  • Offer a logistics solution covering all Nordic countries (Sweden, Denmark, Finland and Norway), collecting defective electronic units (packages, pallets and large plotters) with final delivery to a central European RMA center
  • Optimizing the collection and consolidation processes.
  • Deliver daily feedback a requirement.
  • Relieve pressure on support department.

The Solution

  • SDD Nordic created a solution establishing country hubs in each Nordic country
  • The solution made it possible performing domestic collections in all countries the very next day after receipt of order resulting in a maximum total lead time of 2 days, except for extreme remote areas.
  • Improved efficiency were delivered and transport costs were reduced by optimizing the carrier selection of domestic collections all managed by the SDD helpdesk.
  • A line haul management program was established resulting in efficiencies and cost reductions in the flow of defective units to the European RMA center after consolidation at country hubs.
  • SDD Nordic’s proprietary web based system provided total visibility throughout the supply chain.

The Results

During the first month of operation SDD Nordic reached an overall performance of 99.4%

By introducing a regional helpdesk, SDD Nordic supports all customers with their transportation inquiries and offer status feedback on daily basis improving customer satisfaction for our customers’ customers.

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