Case Study: Cartridge Collections Solutions - Supply & Demand Designs Nordic

Case Study: Cartridge Collections Solutions

SDD Nordic Case Study - Swap Solution

The Company

A Global Hightech company developing copy machines.

The Challenge

  • Offering a logistics solution delivering standard packing materials (special boxes designed to transport empty toner cartridges) to end-customers enabling them to return empty toner cartridges in Scandinavia (Sweden, Norway, Denmark) safely to the central European receiving center.
  • The solution to focuse on minimizing the domestic transportation costs, avoid second collection attempts, consolidating and optimizing the linehaul service ex Scandinavia to the central European receiving center.
  • Daily feedback a requirement.
  • Offering a helpdesk service function a necessity.

The Solution

  • A tailor-made collection and consolidation solution was created for Scandinavia.
  • The total transportation costs were reduced by optimizing the collection and consolidation process and via carrier optimization.
  • During the implementation period SDD Nordic successfully eliminated the waiting time at the Russian border.
  • The solution totally eliminating deadruns due to the helpdesk function.

The Results

During the first month of operation SDD Nordic reached an overall performance of 99.1%.

By offering a regional helpdesk function, SDD Nordic supports all customers with their transportation inquiries and offer status feedback on daily basis improving customer satisfaction for our customers’ customers.

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